Assisted with Developing the business processes of the largest tertiary hospital in Singapore

Client is reviewing the processes at Specialist Outpatient Clinics, In-patient wards in line with the Medical Records System implementation


  • Performed a time and motion study at Specialist Outpatient Clinics
  • Process mapping for integration to EMR system
  • Review as-is processes for bed management utilisations

Key Challenges

  • Long waiting times at pharmacy, laboratories and outpatient clinics
  • Extended lead time for securing a bed at in-patient wards
  • Poor coordination of workflows

Value Add

  • Presented a set of findings and recommendations to CEO and Chairman, Medical Board